Shipping and Returns
Shipping
We currently ship to Italy and Europe.
Please note that some of our products are available on pre-order. These items are handcrafted to order and require up to 2 weeks for production before shipping. This will be clearly stated on the product page.
Estimated delivery times (after shipment):
- Italy: 3–8 business days
- Europe: 3–10 business days
For customized products or bulk orders, please contact us before purchasing to confirm the production timeline and delivery estimate.
You will receive a tracking number (if applicable) once your order has shipped.
Delivery times may vary due to holidays, customs, or courier delays.
Returns
Returns are accepted within 3 days of delivery for non-customized products.
Items must be unused and in their original packaging.
Customers are responsible for return shipping costs.
Custom orders and pre-order items are non-refundable unless the item is damaged or incorrect.
If your order arrives with any issues, please contact us within 3 days at hugcollectionit@gmail.com.